BUSINESS EXCELLENCE AND MANAGEMENT

ISSN

2248-1354 (print)

2668-9219 (online)

ISSN-L: 2248- 1354

 

1. THE EFFECT OF QUALITY MANAGEMENT SYSTEMS ON THE PERFORMANCE OF SAVINGS AND CREDIT COOPERATIVES SOCIETIES IN KENYA   Ruth Wambugu GICHANGA St. Paul’s University, Limuru Kenya Herman Karanja MWANGI St. Paul’s University, Limuru Kenya Evanson Mwangi KARANJA St. Paul’s University, Limuru Kenya

Cooperative societies are viewed as an alternative model of doing business. The subsector has been reliably earmarked in the realization of Kenya’s economic blueprint dubbed Vision 2030 through the savings and investments. The purpose of the research empirically measure, the effects of Quality Management systems on the performance of Savings and Credit Co-operatives Societies, in Kenya. The population consisted of all ISO certified cooperative societies in Kenya and from all the sectors in the Kenyan economy, public, private and parastatals. A survey was conducted on all ISO certified cooperative societies and later Purposive sampling was used to select employees from the various management levels, top, middle and lower cadre employees, that formed three strata. The data for the study was collected from 60 employees of the ISO certified Sacco’s in Kenya, in various management levels. The study concluded that the savings and credit cooperative societies in Kenya should be adopt the quality management system in order to improve their products and satisfy customers, and though they may not realize profits immediately, management of quality will finally pay as customers appreciate their products and services...

2. EVALUATION OF TEACHER TRAINING EFFECTIVENESS IN JAMMU & KASHMIR STATE ADMINISTRATION: A CROSS-SEQUENTIAL STUDY   Imran KHAN Amar Singh College - Cluster University Srinagar, Srinagar India Sabiya MUFTI University of Kashmir, Srinagar India Nazir Ahmed NAZIR University of Kashmir, Srinagar India

In the recent years, the government in Jammu & Kashmir takes developing human expertise more seriously than ever before. However, human resource development evaluation practices in J&K is somewhat overlooked in issues connected to learning, training to transfer and organizational results. To help close the gap, this study examined the degree to which dimensions pertaining to three levels of the Kirkpatrick’s Evaluation Model assess the effectiveness of State sponsored training program. Data were obtained from a nonrandom sample of 467 teacher trainees at Time1, 352 teacher trainees and 42 supervisors at Time2. The descriptive analysis revealed the inherent disliking of training programs among trainees’, lack of expertise of non-professional trainers, poor communication between trainees’ and administrators and absence of rewards. The lack of skills application even inhibits to improve classroom discipline, management of time and use of appropriate learning tools thereby stressing the need to recognize work environment factors that can facilitate transfer...

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