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Volume 13, Issue 2, June 2023
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1. DIGITAL BANKING SERVICES: CUSTOMERS’ PROS AND CONS. A THEORICAL LITERATURE REVIEW
Omar GARGOURI
University of Sfax, Sfax
Tunisia
DOI: https://doi.org/10.24818/beman/2023.13.2-01
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This paper is a synthesis of several theoretical works on the
pros and cons of digital banking services. The objective is to allow future
users of digital banking services to have a clearer idea of the pros that
these services can offer. In fact, pros are many: availability, mobility,
time saving, ease of access to services, autonomy in the relationship with
the bank, reducing banking service prices and increasing interest rates on
deposits, online bill payment, knowing about bank products,
non-discrimination of technology and environment friendly. As for cons, they
include: absence of human contact, complexity, fear of insecurity, no or
slow internet connection, limited scope of the services offered, unnecessary
letters and notifications and high using costs.
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2. PROMOTING STAKEHOLDER CONFIDENCE IN THE ZIMBABWE’S BANKING SECTOR
Tendai MANHANDO
Gwanda State University, Filabusi
Zimbabwe
Tendai TOWO
Bindura University of Science Education, Bindura
Zimbabwe
DOI: https://doi.org/10.24818/beman/2023.13.2-02
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The purpose of this
study is to examine the ways of promoting stakeholder confidence in the
Zimbabwe’s banking sector. To achieve this objective some research questions
were raised and related literature was reviewed. The data needed for this
study was gathered using a well-structured questionnaire that was designed
on a five point Likert scale which was availed for the research participants
for completion. The research data was analyzed using multiple regression
model in SPSS version 20. Findings revealed that digitalization, bank
culture, information quality and customer satisfaction are some of the
important factors that determine the confidence of the public in a banking
sector. It was concluded that to promote public confidence in the banking
sector, Zimbabwean banks and their regulator need to pay attention to and
manage factors that can promote public trust in the banking sector such as
service reliability, digitalization and managing the public’s risk
perceptions about banking institutions.
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3. COMPARATIVE STUDY BETWEEN THE EVOLUTION OF TELEMEDICINE IN ROMANIA AND DEVELOPMENT TRENDS IN THE EUROPEAN UNION
Adrian POP
Bucharest University of Economic Studies, Bucharest
Romania
DOI:
https://doi.org/10.24818/beman/2023.13.2-03
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The measures adopted
during the COVID-19 pandemic to reduce the health crisis led to the
implementation of a new service in current medical practice - telemedicine.
In the post-pandemic period, telemedicine continued to be practiced around
the world. This is the premise from which this article starts. The proposed
goal is to carry out a comparative study between the evolution of
telemedicine in Romania and the level of development in the European Union.
Achieving the goal required, as a first objective, knowledge of the
development of telemedicine in Romania, followed by a comparative analysis
with the level of development of telemedicine in the European Union. For the
first objective, the method of researching the collectives that have the
necessary information for the study was used. A survey was carried out,
using as methods for data collection, the method of direct survey research
and online research by accessing the websites of institutions responsible
for the practice of telemedicine. The comparative study was carried out
through a parallel between telemedicine services in the European Union and
those in Romania. Through the combined analysis of the results of the two
investigations, the opportunities for development and the constraints of the
telemedicine sector in Romania were identified.
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4. ORGANIZATIONAL LEARNING AS A DETERMINANT OF ORGANIZATIONAL AFFECTIVE COMMITMENT: EVIDENCE FROM ALGERIAN FIRMS
Imane BOUALAMAT
Higher School of Management, Tlemcen
Algeria
Mohammed BENBOUZIANE
Higher School of Management, Tlemcen
Algeria
Besma MAHMOUDI
Higher School of Management, Tlemcen
Algeria
DOI:
https://doi.org/10.24818/beman/2023.13.2-04
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The aim of this paper
is to investigate the impact of organizational learning on organizational
affective commitment, two constructs that has been extensively studied in
literature but rarely linked to each other, especially in the Algerian
organizational research context. Using data from a hundred (100) employees
and a model of discriminant functions we tried to determine the dimensions
of organizational learning that has most influence on organizational
affective commitment. Our results indicated that both embedded systems and
empowerment are good predictors of organizational affective commitment.
Managers are required to reinforce the aspects of organizational learning
that predicted best employees’ affective commitment.
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5. EFFECTIVENESS OF COMMUNICATION PLAN IN SMALL TO MEDIUM ENTERPRISES’ PROJECTS SUPPORTED BY THE DEPARTMENT OF TRANSPORT IN SOUTH AFRICA
Sandiso NGCOBO
Mangosuthu University of Technology, Durban
South Africa
Witness ROYA
Mangosuthu University of Technology, Durban
South Africa
DOI:
https://doi.org/10.24818/beman/2023.13.2-05
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The South African
Government, through the Department of Transport (DoT), offers financial
support to various engineering companies to use in their road construction
projects to improve the country’s road infrastructure. However, many road
projects allocated to Small and Medium Enterprises (SMEs) are not completed
on schedule. Communication plan was used as a lens to track essential
elements involved in ensuring project success. A probability stratified
random sampling method was used to select 34 respondents from the DOT who
completed questionnaires as part of this quantitative study. Employees of
the DoT’s Finance department in KwaZulu-Natal province were chosen because
they were well placed to highlight the communication plan followed and
challenges experienced in handling financial contracts and monitoring of
such between themselves and the SMEs. On the one hand, the respondents
generally claimed to have sound measures to monitor the progress of funded
projects and apply appropriate techniques to cope with awarded contracts. On
the other hand, they conceded that poor planning and poor communication
management were the main challenges facing the department. The study calls
for regular, open communication to enhance the success of projects which
should be monitored in every phase following clear performance indicators.
If problems are identified, a communication strategy to resolve them should
be established; this strategy should be evaluated against its objectives.
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6. GENDERED FACTORS AND SMALL-SCALE FISH BUSINESS GROWTH IN MWANZA, TANZANIA
Advera Gibe ROCHE
College of Social Sciences and Humanities, Morogoro
Tanzania
John N. JECKONIAH
College of Social Sciences and Humanities, Morogoro
Tanzania
Fatihiya A. MASSAWE
Institute of Judicial Administration, Lushoto
Tanzania
DOI:
https://doi.org/10.24818/beman/2023.13.2-06
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The study aimed to
assess the factors influencing the growth of small-scale fish businesses
(SSFBs) owned by women in Mwanza, Tanzania. A total of 309 individuals in
the fish industry were surveyed through questionnaires, focus group
discussions, and key informant interviews. The study assessed the nature of
small-scale fish businesses, the constraints facing them, and the
determinants of small-scale fish businesses measured by the daily profits
obtained. Results showed that marital status, experience in the business,
daily capital, type of customers, storage facilities, and involvement in
self-help groups significantly impacted daily profit. The study found that
women's capital investment and profits were lower compared to men, mainly
due to differences in these factors. The study highlights the need for
policies to support women-owned SSFBs, including the establishment of
self-help groups to provide opportunities for networking and support. The
study calls for programmes to boost the growth of women's SSFBs, addressing
the challenges and constraints they face. The results emphasize the
importance of promoting entrepreneurship and job creation, particularly
among women, to drive economic growth in the region.
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7. BLOCKCHAIN IMPLEMENTATION AND PRINCIPAL-AGENT THEORY
Ajeng Septiana WULANSARI
Universitas Pembangunan Nasional Veteran Jakarta
Indonesia
DOI:
https://doi.org/10.24818/beman/2023.13.2-07
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One of the biggest
issues in organization in centuries is problem raised by the relationship
between actor inside. This problem called principal-agent problem which
explained by principal agent theory (PAT). The emerged new technology
disruption called blockchain technology (BCT) receive the challenge to
offers the solution for principal-agent problem, it claims empirically could
reduce or even eliminate the problem, thus lead to lower cost to solved the
problem, called agency cost. This technology application wide spread in
several sectors, the example is the implementation of Decentralized
Autonomous Organization (DAO). DAO is the blockchain based new form of
organization, who run based on a smart contract or algorithm run in the
computer network. This paper is conceptual paper, we explained about the
basic of blockchain, and we analyzed the correlation between blockchain and
principal agent theory.
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