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Volume 12, Issue 3, September 2022
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1. IS IT EASY FOR MANAGERS TO MANAGE GLOBAL WORKFORCE DIVERSITY?
Ash Malhotra
Nelson Marlborough Institute of Technology, Nelson
New Zealand
DOI: https://doi.org/10.24818/beman/2022.12.3-01
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Workforce diversity is a concept which is kept on the backburner in the realms of the academic world. Is it easy to manage? The answer is easy - “NO”? It sounds like a simple solution, but hard to comprehend. Normally, such topics are brushed off as figment of imagination. No attempt has been seriously made to dwell deeper into this subtle but significantly important topic in era of globalization. Diversity though relevant in every frame, necessitate critical enquiry as the world strives to become a global village. In current times, managers are facing challenges which adds to their problem of uncertainties and unpredictability. This is hampering them in managing their functions of planning, leadership, organizing and control as the diversity spreads. During pandemic, serious diversity issues have emerged raising concern about prevailing fault lines in management. It raises questions on ethics, social corporate responsibility, decision-making and leadership areas functions. The research explains management concepts supported by secondary research and empirical evidence in depth. The research supports triangulation method to validate the underlying hypothesis. The primary aim is to upscale functional capabilities of managerial thinking. The speed of globalization is threatening managerial thinking to manage change and disruptions. For example, Climate change, Covid situation, Afghanistan crisis, Ukraine war etc. could have been mitigated if political managers were trained to manage diversity in the context of globalization. This is an initial research initiative with the hope that it will enhance the curiosity in others for deeper investigation and collaborative research.
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2. APP-BASED RIDE SERVICES AND THE SUSTAINABILITY OF METERED
TAXIS IN SOUTH AFRICA
Siphokazi Nonyusa
Cape Peninsula University of Technology, Cape Town
South Africa
Robertson Khan Tengeh
Cape Peninsula University of Technology, Cape Town
South Africa
Gervase Chux Iwu
The University of the Western Cape, Cape Town
South Africa
Darlington Onojaefe
Cape Peninsula University of Technology, Cape Town
South Africa
DOI: https://doi.org/10.24818/beman/2022.12.3-02
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Developments in technology have disrupted many industries. Companies can no longer afford to ignore such vital technology. Many people in South Africa believe that the entry of ride-hailing apps like Uber and Bolt threatens the future of the country's traditional taxi industry. The paper sought to ascertain the influence of app-based ride solutions on the sustainability of conventional metered taxis and the ensuing survival strategies. A hybrid approach using both qualitative and quantitative data was adopted. Twenty participants and 80 respondents provided the qualitative and quantitative data utilized. The results suggest high-quality services and comfort vehicles offered by app-based services like Uber and Bolt have harmed the long-term viability of traditional metered taxis in the Cape Town metropolitan area. Since the advent of app-based ride services (Uber and Bolt), metered taxi operators have faced new challenges, including technological advancement, the demand for high-end transportation, and changing consumer tastes. The research could be helpful to companies providing metered taxi services in Cape Town by pointing to ways to improve operations. Hopefully, the findings of this research will aid regulators and other interested parties in making it easier for taxi companies that use meters to compete. Theoretically, the study may also contribute to the literature on the subject.
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3. THE IMPORTANCE OF PERFORMANCE AUDIT AND RISK FORECASTING
Alice Stefanescu
Bucharest University of Economic Studies
Romania
Monica Triculescu
Bucharest University of Economic Studies
Romania
DOI:
https://doi.org/10.24818/beman/2022.12.3-03
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Effective business operations are the result of correct implementation and coordination of resources for the pursuit of business objectives. Organizations exist to reach a goal, and the processes are designed for this purpose. These processes are in turn staffed by people whose number and set of skills contribute to the fulfillment and are assisted by technology or machines. As a result, success is the outcome of proper planning and effective alignment of people, processes and technology. This article highlights the necessary steps, thought processes and risks involved in running a successful organization, and all the aspects included in the concept of “performance”.
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4. MODELING CUSTOMER LOYALTY INTENTIONS, FOOD QUALITY AND DEMOGRAPHIC MODERATORS IN SUBSISTENCE MARKETS
Paul Mukucha
Bindura University of Science Education, Bindura
Zimbabwe
Divaries Cosmas Jaravaza
Bindura University of Science Education, Bindura
Zimbabwe
Forbes Makudza
Bindura University of Science Education, Bindura
Zimbabwe
DOI:
https://doi.org/10.24818/beman/2022.12.3-04
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The study sought to determine the strength of the relationship between food quality and customer loyalty intention in the restaurant industry. More importantly, the study sought to determine the moderating effects of demographic variables (age, gender and level of education) on the association between food quality and customer loyalty intentions. The study was informed by the theory of customer loyalty. To substantiate the model of the study, a sample of 200 respondents was drawn from selected restaurants using a structured questionnaire. The main effects between food quality and customer loyalty intention were tested using inferential statistics whereas moderated effects of demographics (age, gender and level of education) were computed using moderated multiple regressions. All the hypothesised moderators were supported with significant interaction effects. The results suggest that the nexus between food quality and customer loyalty intention is not a straight forward relationship. More sensitive consumers were young adults, females and those with tertiary education. Therefore, the study validates the food quality and customer loyalty scales in a subsistence market. Testing moderating effects of demographic profiles brings precision in theoretical models in restaurant consumer behaviour studies, which are sparse in extant literature.
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5. EMPLOYEE COSTS OF DISTRIBUTION TRADE OF THE EUROPEAN UNION AND SERBIA
Lukic Radojko
University of Belgrade
Serbia
DOI:
https://doi.org/10.24818/beman/2022.12.3-05
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The issue of distribution trade cost analysis is continuously topical, significant and complex. Due to the fact that costs, in addition to sales revenue, affect the realization of the target profit in the distribution trade, it is necessary to manage costs in distribution trade as efficiently as possible by applying modern concepts. Starting from here, this paper comparatively analyzes the impact of employee costs (personnel costs) on the efficiency of distribution trade between the European Union and Serbia. In this context, it was determined that Germany, France and Italy (leading countries of the European Union) are in the first three places according to the efficiency cost of employees in the distribution trade. Serbia's distribution trade is ranked twenty-fifth in terms of efficiency cost of employees. From this aspect, it is better than the countries in the region (Croatia, Slovenia). According to the results of the linear regression analysis, the efficiency cost of employees in the distribution trade of Serbia is greatly influenced by: number of employees, assets (as a measure of company size), capital, sales and profit (Adjusted R Square .999). In this context, capital, i.e. financial indebtedness, has a special influence on efficiency cost (Sig. .014 <.05). Given that, in order to achieve the target costs of employees, as a factor of performance, in the distribution trade of Serbia, it is necessary to manage human resources, assets, capital, sales and profits as efficiently as possible.
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6. CONSTRUCTIVE CONFLICTS AND ORGANIZATIONAL-LEARNING IN SMALL AND MEDIUM FIRMS IN KOGI STATE
Durotimi Amos Dada
Achievers University, Owo, Ondo State
Nigeria
Dare Joseph Enimola
Prince Abubakar Audu University, Anyigba
Nigeria
Ayuba Sule
Prince Abubakar Audu University, Anyigba
Nigeria
DOI:
https://doi.org/10.24818/beman/2022.12.3-06
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This study focuses on constructive conflicts and organizational learning within SMEs in Kogi State. It examines the effects of trust and credibility, teamwork, performance improvement and common goals on constructive conflicts within SMEs in Kogi State; and ascertained the relationship between gender diversity and constructive conflicts within SMEs in Kogi State. The study uses a survey research approach and multi-stage sampling was adopted, the sample size of 367 was selected. Data were analyzed using both descriptive statistics, Stepwise Multiple Regression (SMR) and Pearson Correlation Matrix. Findings show that trust and credibility, teamwork, performance improvement and common goals have strong and significant effects on constructive conflicts within SMEs in Kogi State. Further, it shows that gender diversity has a significant relationship with constructive conflicts within SMEs in Kogi State. The study concluded that manageable amount of conflict is productive and recommended that SME owners and managers should be committed to long-term constructive conflict approaches, and should pay attention to gender diversity as a critical group contingency.
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7. HOW ANALYTICS CAN IMPROVE LOGISTICS AND SUPPLY CHAIN IN MULTINATIONAL COMPANIES: PERSPECTIVES FROM EUROPE AND AMERICA
Mesbaul Haque Sazu
Case Western Reserve University, Cleveland
USA
Sakila Akter Jahan.
Illinois State University, Illinois
USA
DOI:
https://doi.org/10.24818/beman/2022.12.3-07
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The research is focused on the role of big data analytics in logistics of transportation in multinational companies across the world. It shows new opportunities for current supply chain practices, while adding operational excellence and value. A survey was carried out among staff members of multinational companies from the Americas, and Europe. For the statistical investigation of survey data, an equation modeling was used. Results reveal that demand management, seller rating, and vendor satisfaction are the most important factors. The study also found that analytics affect efficiency, operational excellence, customer service, and cost savings in the supply chain industry. The goal is to reduce the gap between demand management and supply chain management by improving customer satisfaction, visibility, and visibility. The big data can produce substantial value-added and monetary gains for companies and will quickly become common throughout the industry.
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