BUSINESS EXCELLENCE AND MANAGEMENT

ISSN

2248-1354 (print)

2668-9219 (online)

ISSN-L: 2248- 1354

 

1. THE ROLE OF EFFECTIVE FACTORS IN UTAUT MODEL ON BEHAVIORAL INTENTION   Richa N. Agarwal Institute of Management Studies, Ghaziabad India DOI:https://doi.org/10.24818/beman/2020.10.3-01

Digital transactions are growing globally. India has embarked on this journey but still lags behind, in comparison to other countries. The paper attempts to find factors which affect behavioral intention among small merchants for adopting technology. Small merchants in unorganized sector are an important part of Indian business framework. The paper is a deductive research wherein it makes UTAUT model its base and adapts to the Indian context. The paper tests models and hypotheses with the help of Structural Equation Modelling (SEM). Few variables like performance expectancy, effort expectancy and habit were found to have an effect on intention to adopt cashless method; surprisingly factors profound to Indian consumers such as trust, perceived value and social influence were not found to have an effect on behavioral intension. The study is useful for the digital payment service providers, telecom companies, small merchants, Government and society. It also proposes strategic initiatives to boost digital transactions. It is unique as the survey is in the unorganized sector.

2. SALESMANSHIP BEHAVIOURAL PHYSIOGNOMIES AND BUSINESS PERFORMANCE OF BOVAS COMPANY LIMITED SOUTHWEST NIGERIA   Oyeniyi Aderonke Agnes Osun State University, Okuku Campus, Osun State Nigeria Akanbi Bosede Esther Osun State University, Okuku Campus, Osun State Nigeria Babatunde Bayode Olusanya  Osun State University, Okuku Campus, Osun State Nigeria DOI:https://doi.org/10.24818/beman/2020.10.3-02

The paper objective is to investigate salesmanship behavioral physiognomies and performance of Bovas Company. The instrument used to collect data is a structured questionnaire, and the sample size for the study was 120. The research methodology adopted a descriptive research design to examine the impact of salesmanship behavioral characteristics and business performance. A purposive is appropriate since the population is not significant. Purposive sampling technique was employed to select and sample the opinion of the 120 respondents in the different Bovas filling stations selected for the study. Data were obtained from the field survey and was later analyzed using SPSS 20.0 (Statistical Package for Social Sciences). The results revealed a significant relationship between salesmanship skills and SMEs business performance [r (117) =6.54**, p<.01]. The hypothesis revealed a significant positive relationship between financial record keeping and business performance [r(198)= 08, p>0.5]. Hypothesis three was supported by the result of the study. The study, therefore, concluded that salesman’s characteristics such as integrity, trust and confidence are significant to business performance.

3. YOUNG PEOPLE’S ATTITUDES AND FINANCIAL BEHAVIOUR. EVIDENCE FROM ROMANIA   Alexandra Dinu  University POLITEHNICA of Bucharest Romania Marian-Mircea Stănescu  University POLITEHNICA of Bucharest Romania Andreea Barbu  University POLITEHNICA of Bucharest Romania DOI:https://doi.org/10.24818/beman/2020.10.3-03

Nowadays, it is well known that money, through the means of obtaining and saving, has a major influence on the good functioning of the economy in society and implicitly in the process of its development. This influence has an impact on every individual in our society, on our decisions, choices, plans and preferences. At the same time, however, each participant in the economy of a state, whether it be individuals, companies, corporations or business partners, competes in the evolution of the economy through the type of management of the finances it adopts. In this regard, the present research aims to establish what is the young peoples' behavior (aged between 18 and 40) in terms of how to save money as well as the peoples' inclination to call a financial advisor for making decisions regarding the management of personal income and expenses. Therefore, with the help of survey type research, based on a questionnaire, the results of the study reveal an increased interest of Romanian young people in terms of the tendency to save money. It also highlights the awareness of the importance of financial knowledge in the process of saving money, as well as the tendency of respondents to constantly update this information, with the help of financial experts.

4. KNOWLEDGE ACQUISITION CAPABILITY, STRATEGIC RESPONSE CAPABILITY, AND ORGANIZATIONAL PERFORMANCE: A MEDIATION ANALYSIS     Onamusi Abiodun Babatunde Lead City University, Ibadan, Oyo State Nigeria DOI:https://doi.org/10.24818/beman/2020.10.3-04

This study examined the effect of knowledge acquisition capability on organizational performance of firms in multiple industries in Oyo State, Nigeria, more so, it investigated the indirect effect of strategic response capability on the interaction between knowledge acquisition capability and organizational performance. The cross-sectional survey is designed with a sample of 343 employees from multiple industries; including banks, insurance, FMCGs, telecoms and small and medium enterprises in Oyo State, Nigeria. The multiple regression analysis to test the mediation hypotheses was conducted. The results show that knowledge acquisition capability has a positive and significant effect on organizational performance (R2 =0.306, F (1,341) = 150.057, β= 0.489, t= 12.250, p= 0.000),). Further analysis shows that when strategic response capability was incorporated into the model as a multiple regression analysis, (Adj. R2 = 0.462, F(2,340) =148.135 p= 0.000) reveals that while the coefficient of strategic response capability had significant effect (β=0.732, t= 10.092, p= 0.000) on organizational performance, the coefficient of knowledge acquisition capability became insignificant (β= -0.084, t= -1.262, p= 0.208) suggesting that a full mediation effect was established. The findings suggest that knowledge acquisition capability benefit organizational performance through the deployment of strategic response capability. Therefore, the study recommended that firms should strengthen their competency to develop innovative means of acquiring knowledge either from within or outside the organization, more so they should develop highly creative means to respond to both competitive rivalry and environmental challenges. This is because both capabilities can be adopted as competitive strategies in responding to changing environment and achieving significant superior performance.

5. VALUE BASED MANAGEMENT IN THE NEW ECONOMY   Diana Cozmiuc  West University, Timișoara Romania Ioan Petrișor  West University, Timișoara Romania DOI:https://doi.org/10.24818/beman/2020.10.3-05

The main objective of this paper is to investigate the updates brought by the New Economy, especially new business models brought by digitalization, on value-based management. This objective is to see if classic value-based management and the updates brought by the New Economy conflict or are somehow harmonized or complementary. Another objective is to illustrate the updates brought by digitalization as case object on Siemens as case subject. The paper is focused on value-based management particularities for digitalization products, services, solutions. The context of the paper is digitalization technology and its impact on business and society, digital transformation. The phenomenon is new to society in all and therefore both literature review and case studies are highly relevant. The article is a case study on a top European corporation, both leader in digitalization and excellent value-based management practitioner. The case study is exploratory and descriptive, searching for the connections between digitalization and value. It relies on secondary evidence about Siemens. The questions are how New Economy value patterns work in practice and how do they relate to classic value indicators, net present value of discounted cash flow or its equivalent Economic Value Added. The paper finds a connection between innovation lifecycle and investment approval or capital budgeting. The beginning of the project lifecycle involves investment in intangible assets, business models, an open network structure and is funded by venture capital. As the idea matures close to customer contract negotiation stages, the network structure turns into a project budgeted via program management and equity and debt. The findings show how so-called new capital budgeting methods, venture capital, are reconciled with classic value-based management using equity and debt and Economic Value-Added investment appraisal. Both funding methods have their logic and place in idea lifecycle at Siemens. The paper finds a match between the lean start-up method and early stages of digital offering lifecycle, and a complementarity between venture capital funding methods and equity and debt capital funding methods given by the innovation lifecycle.

6. ANALYSIS OF THE EFFICIENCY OF TRADE IN OIL DERIVATIVES IN SERBIA BY APPLYING THE FUZZY AHP-TOPSIS METHOD     Radojko Lukic Faculty of Economics, University of Belgrade Serbia DOI:https://doi.org/10.24818/beman/2020.10.3-06

The problem of analyzing trade efficiency is topical, significant and very complex. Multi-criteria decision-making has been increasingly used recently. With that regard, this paper analyzes the efficiency of trade in oil derivatives in Serbia with integrated application of the Fuzzy AHP-TOPSIS method. The results of this study show that of all the observed criteria (earnings, assets, capital, sales and net profit), the most significant are employees` earnings and capital respectively, and that the most effective companies are Daki Petrol, Oil Industry of Serbia (NIS), and Horizon Petrol. The most inefficient companies are Eko Serbia, Lukoil and Naftachem. In order to improve their efficiency in the future, it is necessary to manage assets, capital, sales and profits as efficiently as possible. Likewise, it is imperative that employees' earnings are at an “acceptable level” in accordance with the business conditions in a given business environment.

7. CORPORATE SOCIAL RESPONSIBILITY'S PATHWAYS TOWARDS CUSTOMER LOYALTY IN ROMANIAN RETAIL: A PLS-SEM MEDIATION ANALYSIS     Nicolae Nae The Bucharest University of Economic Studies, Bucharest Romania Simona Cătălina Ștefan The Bucharest University of Economic Studies, Bucharest Romania Cătălina Florentina Albu The Bucharest University of Economic Studies, Bucharest Romania DOI:https://doi.org/10.24818/beman/2020.10.3-07

For the time being, many companies around the world attach great importance to corporate social responsibility (CSR) practices and policies. This trend that manifests itself worldwide, is also characteristic for Romania, many companies being regularly active in the CSR field. The motivation of these companies to get involved in social or ecological activities is not only related to the moral or ethical side of business, but also to many benefits that CSR can generate, such as improving the company's image or customer loyalty. The purpose of this paper is to analyze the relationship between CSR and customer loyalty in the Romanian retail sector. Moreover, the effect that CSR has on corporate reputation and the mediating role of reputation on the relationship between CSR and customer loyalty has been studied. In this regard, a questionnaire-based survey was conducted to measure the level of social responsibility and corporate reputation perceived by customers of retail stores in Romania, but also their loyalty to a particular store. The obtained results confirm the existence of a positive relationship between CSR and customer loyalty, but also the partial mediation that the corporate reputation exerts on this relationship.

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