BUSINESS EXCELLENCE AND MANAGEMENT

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2248-1354 (print)

 

2668-9219 (online)

 

ISSN-L: 2248- 1354

 

 

 

 

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Volume 13, Issue 4, December 2023

 

1. LACK OF EXCHANGE VALUE IN AFRICAN LANGUAGES FOR THE MARKETING OF TECHNICAL COLLEGES IN SOUTH AFRICA

 

Ntokozo Gregory ZULU

Mangosuthu University of Technology, Durban

South Africa

Sandiso NGCOBO

Mangosuthu University of Technology, Durban

South Africa

 

DOI: https://doi.org/10.24818/beman/2023.13.4-01

Technical, vocational, education and training (TVET) colleges in South Africa struggle to attract and retain adequate prospective students in a competitive environment of the post-schooling sector where they are often the last option. The purpose of this study was to investigate students’ perceptions on the role of language as a communication tool to market TVET colleges brand that seeks to promote entrepreneurial skills that could serve address socio-economic issues in the country. A questionnaire was used to survey 40 purposefully selected first-year students from two colleges. It was found that 96% of participants preferred to maintain the status quo in which English should be used as a language of marketing because of its perceived exchange value compared to African languages. There is a need for educational leaders to operate as change agents by bringing an awareness through practice on the value of African languages in society and the economy.

2. ANLYSIS OF GREEN ACCOUNTING COST AND ITS EFFECT ON SUSTAINABLE PERFORMANCE: AN APPLIED STUDY

 

Hawraa Abed Alameer AHMED

AL-Furat Al-Awsat Technical University - Technical Institute of Karbala

Iraq

 

 

DOI: https://doi.org/10.24818/beman/2023.13.4-02

Green accounting important means used in the production of information that covers social and environmental dimensions of sustainable performance. The purpose of this research is to analyze the relationship and effect between measuring green accounting cost and sustainable performance, Baghdad Soft Drinks Company was selected as a sample because of the nature of the services it provides, which have a clear impact on the environment. Thus, the data collected from annual financial statements, reports for the year 2022. Data was analyzed using SPSS, the results showed strong, positive significant correlation and effect between independent variable with the dependent variable therefore, research recommends: should disclose the social and environmental costs and the indicators of triple bottom line model separately in the reports and financial statements.

3. AN ASSESSMENT OF THE EFFECT OF STRATEGIC PROCUREMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE WITHIN THE PUBLIC SECTOR: CASE OF STATE ENTITY IN ZIMBABWE

Kudzanai CHINOGWЕNYA

Univеrsity of Zimbabwе, Harare

Zimbabwe

Reward UTETE

University of Zululand, Richards Bay

South Africa

 

DOI: https://doi.org/10.24818/beman/2023.13.4-03

Although the concept of procurement management has recently garnered attention of researchers, the relationship between strategic procurement practices and organisational performance is still unknown. Thus, study sought to assess the effect of strategic procurement practices on organisational performance within the public sector. However, the study specifically focused on a leading state entity in Zimbabwe. The study adopted a correlational research design and quantitative research approach. The data was collected from a sample of 53 respondents who comprised of head of procurement from state entity subsidiaries situated in different regions of Zimbabwe. The key findings of the study indicated that strategic procurement practices have significant and positive impact on organisational performance at a leading state entity in Zimbabwe. The government should ensure that there is smooth and timeously disbursement of funds to suppliers as this has been identified to be the root cause of strained relationships.

 

4. SHIFTS IN CONSUMER BEHAVIOURAL TRENDS DURING AND POST THE COVID-19 PANDEMIC: AN ANALYSIS USING THE THEORY OF REASONED ACTION  

Faith TINONETSANA

Durban University of Technology

 South Africa

Steve Kayambazinthu MSOSA

Mangosuthu University of Technology, Durban

 South Africa

 

DOI: https://doi.org/10.24818/beman/2023.13.4-04

The COVID-19 epidemic has affected how consumers work, travel, communicate, and shop, among other things. This study examined significant shifts in consumer behaviour that were induced by the COVID-19 pandemic and assess whether these shifts persist in the post-Covid era or if consumers reverted to their previous behaviour. The study focused on consumer behaviour in the fast-moving consumer goods sector. The study used a qualitative approach. This study utilised purposive sampling to select 15 participants during the peak of the COVID-19 pandemic and an additional 12 participants after the pandemic. During the peak of COVID-19, online interviews were conducted, while face-to-face interviews took place in the post-pandemic phase. This methodological approach enabled a thorough investigation of consumer behavioural shifts during and after the pandemic. The findings reveal that in response to the COVID-19 pandemic, there was a substantial surge in online shopping, driven by health concerns and convenience, but post-COVID, participants reverted to their pre-pandemic shopping habits, emphasising a return to physical stores. Further, in the post-Covid era, consumer behaviour shifted towards greater loyalty and stability, with many individuals reducing the frequency of changing stores or brands compared to the pandemic's peak. The study also reveals a significant shift in consumer behaviour towards value-based buying during and after the COVID-19 pandemic, reflecting a change in consumer attitudes influenced by economic factors and pandemic experiences. The findings reflect changes in consumer attitudes and intentions, demonstrating the applicability of TRA to these shifts. Additionally, the findings highlight the alignment between consumers' attitudes and behaviour, indicating that TRA principles were evident in their shopping decisions. Retailers should adopt a robust omnichannel strategy that integrates both physical and online shopping experiences. Recognising that consumers value the convenience of online shopping but also seek the in-store experience, businesses should provide seamless options for customers to switch between channels. Retailers should adopt an omnichannel approach, seamlessly blending online and in-store shopping experiences. Marketers should focus on affordability, promotions, and trust-building to align with consumers' value-based buying preferences. Future research could investigate deeper into the long-term sustainability of the observed shifts in consumer behaviour towards physical stores, loyalty, stability, and value-based buying. Assess whether these changes persist or evolve over an extended period beyond the immediate post-pandemic era.  

 

5. CUSTOMER INNOVATIVENESS AN EFFUSIVE PERSPECTIVE TO BRAND EXTENSION

Saurav KUMAR

K.B. Womens College, Hazaribag, Jharkhand

India

 

DOI: https://doi.org/10.24818/beman/2023.13.4-05

Branding and consumer buying behaviour are positively correlated (Muhammad & Iqbal, 2014). Emotional loyalty is considered as optimistically influencing emotional brands towards customers (Jawahar & Maheswari, 2009). The value premium generation of the brand and effusion do get effected by the association of parent brand and brand extension. Concluded value trade off experienced from the parent brand is discovered to be effectively connected effusion towards brand extension. Mustafa & Akdogan (2015) admit that customer innovation exists in all segments of market. The article investigates buyers’ excitement and experience relationship sometimes called as customer innovativeness is drawn as an association of value premium generation by the parent brand and effusion towards brand extension.

 

6. EMPOWERING WOMEN: SMALL-SCALE FISH BUSINESS IN MWANZA, TANZANIA

Advera M. Gibe ROCHE

Sokoine University of Agriculture, Morogoro

Tanzania

John Nshimba JECKONIAH

Sokoine University of Agriculture, Morogoro

Tanzania

Fatihiya Ally MASSAWE

Institute of Judicial Administration, Lushoto

Tanzania

 

DOI: https://doi.org/10.24818/beman/2023.13.4-06

This study investigates the impact of small-scale fish business (SSFB) on women's empowerment in Mwanza Region, Tanzania, utilizing a cross-sectional research design. Ilemela and Nyamagana Districts were purposively selected; encompassing wards and fish markets, with 309 respondents sampled using the proportion allocation formula. Data analysis employed the Women’s Empowerment Index (WEI) and Ordinal regression. Five empowerment indicators were considered: participation in household decision-making, control over permanent assets, women’s economic contribution to the household, freedom of movement, and political autonomy. Results indicated a medium level of empowerment among women in small-scale fish business. Notably, higher empowerment levels were observed in participation in household decision-making and freedom of movement, with medium levels in political autonomy and lower levels in asset control. Ordinal regression revealed that type of marriage, contribution to family income, and access to resources significantly predicted women’s empowerment (p < 0.05). The study concludes that SSFB contributes to moderate empowerment in controlling permanent assets, contributing to household income, and political autonomy. Elevated levels of empowerment are observed in women's participation in household decision-making and freedom of movement. The findings underscore the need for policies challenging gender norms to address gender inequalities comprehensively and promote sustainable women's empowerment across all indicators in the study area.

 

7. THE IMPACT OF THE ORGANIZATIONAL CLIMATE ON EMPLOYEE LOYALTY. CASE STUDY: SONELGAZ AIN DEFLA DISTRIBUTION MANAGEMENT

 

Assia BRAHIMI

Higher School of Management, Tlemcen

Algeria

Djamila KADRI

University Abou Bekr Belkaid, Tlemcen

Algeria

Miassa FEKIR

Higher School of Management, Tlemcen

Algeria

 

DOI: https://doi.org/10.24818/beman/2023.13.4-07

This study aimed to identify the impact of organizational climate with these six dimensions namely organizational structure, communication, leadership style, decision-making, motivation and technology on employee loyalty (emotional loyalty, moral loyalty and continuing loyalty) to the management of SONELGAZ distribution in Ain Defla. In this study, we used the method of descriptive analysis through a form randomly distributed to 200 employees, from which we recovered 150 questionnaires, which means that the sample study consisted of 150 workers. We also used the SPSS V28 statistical processing method to collect the data and analyze the results. The results showed a statistically significant effect of organizational climate on employee loyalty at the level of SONELGAZ distribution management in Ain Defla. 

 

 

 

 

 

 

 

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