Volume 12, Issue 2, June 2022

 

1. PRESERVING THE SOCIO-EMOTIONAL WEALTH OF THE FAMILY BUSINESS: LOOKING BEYOND THE PANDEMIC OF COVID-19

 

Atar Benismael

Cadi Ayyad University-LAREGO, Marrakesh

Morocco

El mabrouki Mohamed Nabil

Cadi Ayyad University-LAREGO, Marrakesh

Morocco

 

 

DOI: https://doi.org/10.24818/beman/2022.12.2-01

Family businesses are one of the most popular form of economic organizations, known for their agility and resilience to the external environment. Despite this, many family businesses have faced enormous challenges related to the covid-19 crisis, straining the emotional and physical well-being of family members as well as non-family employees. In this research work, we focus on how the pressures of the crisis influence the non-economic goals of family firms, in particular their ability to preserve their socio-emotional wealth. Based on the five dimensions of socio-emotional wealth. We found that the ability to adapt to these new circumstances has become essential to preserve their socio-emotional wealth and this can be done through good communication, transparency, maintaining positive emotions, developing trusting relationships and anticipating sudden successions.

2. EXPLORING THE RESEARCH ON HEALTH CARE COMPETITIVENESS: THE COVID-19 PANDEMIC PERSPECTIVE

 

Simona - Cătălina Ștefan

Bucharest University of Economic Studies

Romania

Andreea Breazu

Bucharest University of Economic Studies

Romania

 

 

DOI: https://doi.org/10.24818/beman/2022.12.2-02

The SARS-CoV2 pandemic crisis presents unprecedented challenges and has profound implications for the way governments plan and manage their strategy for the development of the medical system, with increasing demand from patients. This phenomenon has led researchers to analyze more competitive management models for the development of organizations. Additionally, the emergence of the SARS-CoV2 virus has influenced the general outlook on how healthcare organizations have managed their resources and outlined sustainable development strategies. This article presents a bibliometric analysis, with the help of two datasets retrieved from Scopus, which aims to examine how literature reflects general competitiveness in the health system. Moreover, how literature reflect the global competitiveness of the healthcare environment during the pandemic period. Thus, in a first step, the data collection technique consisted of searching for the keywords 'competitiveness', 'competitive advantage', 'health system', 'health care' and their derivatives, while in the second step, the word 'COVID19' was added in the analysis together with its derivatives. The results indicate an upward trend in scientific research both for competitiveness at a general level and for the implications of the pandemic on the medical system’s competitiveness.

3. CUSTOMER RELATIONSHIP MANAGEMENT AND ITS IMPACT ON PATIENT SATISFACTION: A QUANTITATIVE STUDY IN LEBANON

Layal Hamade

Bucharest University of Economic Studies

Romania

 

DOI: https://doi.org/10.24818/beman/2022.12.2-03

The way healthcare practitioners and institutions are communicating with patients has changed dramatically due to the emergence of digitalization. In order to enhance their market share, healthcare institutions and staff utilize the use of customer relationship management. This study investigates the impact of CRM on patients’ satisfaction and loyalty at healthcare institutions in Lebanon. To attain the research objectives, a survey targeting 500 patients was distributed and descriptive statistical analysis was completed. The results showed that customer relationship management improves communication and trust with healthcare practitioners. Moreover, CRM enhances the service quality and impacts patients’ satisfaction.

 

4. ANTECEDENTS OF ENTREPRENEURIAL INTENTIONS AMONGST HIGHER EDUCATION STUDENTS IN SOUTH AFRICA  

Steven Kayambazinthu Msosa

Mangosuthu University of Technology, Durban

 South Africa

Sarah Radebe

University of South Africa, Pretoria

 South Africa

 

DOI: https://doi.org/10.24818/beman/2022.12.2-04

South Africa is confronted with the problem of youth unemployment. Despite this challenge, young people have few options to stay relevant in the economy. While many young people consider starting a business, they face obstacles such as a lack of information, capital, networking, and mentorship. This makes it very difficult for young people, particularly university graduates, to pursue entrepreneurship as an alternative career. This study examined the antecedents of entrepreneurial intentions amongst higher education students in South Africa. A quantitative and descriptive research design was adopted using a positivist research philosophy. A self-administered online questionnaire was used to gather data. A total of 400 students were chosen as respondents using simple random sampling. The findings of this study show that entrepreneurial intention has a positive and significant relationship with subjective norms (β=0.619, t-value=8.197, p=0.050), perceived behavior control (β=0.171, t-value=1.969, p=0.050), personal attitude (β=0.137, t-value=1.967, p=0.050). In contrast, there was a negative and insignificant relationship between entrepreneurial intention and self-efficacy (β=-0.015, t-value=0.209, p=0.835). This research has contributed to the literature on entrepreneurship in higher education and the developing world. This study is also expected to aid scholars, practitioners, and policymakers in understanding the dynamics of entrepreneurial intentions amongst students in higher education institutions.  

 

5. BEHAVIORAL INTENTIONS TO ADOPT MOBILE BANKING: EMPIRICAL EXAMINATION ON Z GENERATION

Tatas Ridho Nugroho   

Universitas Islam Majapahit, Mojokerto

Indonesia

Nur Ainiyah

Universitas Islam Majapahit, Mojokerto

Indonesia

Hari Setiono

Universitas Islam Majapahit, Mojokerto

Indonesia

 

DOI: https://doi.org/10.24818/beman/2022.12.2-05

This study aims to analyze and obtain empirical evidence about the influence of the use of Mobile Banking by students of the accounting study program as generation z through interest. This research was conducted at the Majapahit Islamic University, Mayjen Sungkono University, and STIE Al-Anwar. The data used in this study used a questionnaire. The sampling method used convenience sampling. The number of samples collected was 90 students. The data analysis techniques used by the researchers were descriptive statistics and inferential statistics. To analyze the data, we use Partial Least Square (PLS). PLS-SEM analysis uses the outer model and the inner model. The results of the study prove that the benefit variable does not affect the attitude variable. The convenience variable and the attitude variable have a significant positive effect on interest. Attitude variables do not affect the decision process variables of Accounting study program students in using Mobile Banking. Attitude variables have a significant positive effect on the decision process variables of students in the Accounting study program in using Mobile Banking through the interest variable.

 

6. FIRM CHARACTERISTICS AND RETURN ON SHAREHOLDERS’ FUNDS: EVIDENCE FROM LISTED FAST CONSUMER MOVABLE GOODS COMPANIES IN NIGERIA

Adewumi Zaid Adeyemi

Osun State University, Okuku Campus, Osun State

Nigeria

Adesoji Aderemi Oke

Fountain University, Osogbo, Osun State

Nigeria

Oluwatimileyin Esther Adenle

Osun State University, Okuku Campus, Osun State

Nigeria

 

DOI: https://doi.org/10.24818/beman/2022.12.2-06

Past research studies have established that corporate organizations are associated with certain characteristics which may have positive or negative impact on their performance. It is on this note that this research work aims to investigate impact of firm characteristics on performance of listed fast consumer movable goods companies in Nigeria from 2008 to 2019. Leverage, liquidity, operating expenses, growth rate, firm size and firm age are the variables used to capture firm characteristics. Return on shareholders’ funds used to capture performance of sampled companies. Secondary data collected from financial statements of sampled firms were used, while multiple regression analysis was engaged to analyze the data. Study’s results demonstrated that growth rate, firm size and firm age have positive and substantial influence, while liquidity had favorable but negligible influence on return on shareholders’ funds. Furthermore, leverage and operating expenses have negative impact on return on shareholders’ funds. The study recommends that sampled firms need to maintain the existing or further increase their liquidity, growth rate, firm size and firm age in order to sustain or increase their current return on shareholders’ funds.

 

7. A STRUCTURAL EQUATION MODEL ON JOB PERFORMANCE AMONG THE EMPLOYEES OF COOPERATIVES

 

Illeyt R. Silva

University of Mindanao, Davao City

Philippines

Eugenio S. Guhao, Jr.

University of Mindanao, Davao City

Philippines

 

DOI: https://doi.org/10.24818/beman/2022.12.2-07

This study intended to formulate a causal model on job performance among the employees of cooperatives in the Davao region influenced by the three exogenous variables, transformational leadership, organizational culture, and knowledge management. The study employed descriptive – correlational technique and structural equation modeling. 400 respondents from the different cooperatives in the Davao region were selected through random and stratified sampling. The study's findings reveal that the three exogenous variables were interrelated and directly influenced job performance, as shown by the model modifications and very high descriptive rating. Four hypothesized models were derived, and model modification four was the best fit model for job performance. The best fit model for job performance was presented the retained indicators of the three exogenous variables, transformational leadership's perceived individualized influence, inspirational motivation measures, and intellectual stimulation. Knowledge management's knowledge sharing and knowledge creation and organizational culture's organizational leadership, management of employees, and organizational glue. The study, therefore, presents the best model for job performance to be utilized as a basis among cooperatives in the Davao region to formulate policies that would enhance their operation in improving job performance and open doors for more research endeavors regarding the subject.